Below is a brief agenda. For further details on speaker and session descriptions, click here. All sessions will run two concurrent presentation for attendees to choose from.
Due to COVID-19, the in-person 2020 Visitor Experience Conference will take place virtually (via Zoom) on October 14 and 15, 2020. 

 

Wednesday, October 14 (all times are EST)

12:00 – 1:00 pm: Welcome and Keynote

1:15 – 2:00 pm: Session 1 

  • Strength in Differences: The Well-Rounded Team (Albright-Knox Art Gallery)
  • Coronavirus as The Unexpected Driver of Digital Innovation in the Museum and Cultural Sector (Cuseum)

2:15 – 3:00 pm – Session 2

  • Becoming Learner Centered (MoCA Cleveland)
  • ChildSafe – A Visitor Experience Approach to Hope & Healing (Overland Partners)
  • Ask an Ambassador (VEX Ambassadors)

3:15 – 4:00 pm 

  • So What? – Using Themes to Improve All Aspects of Visitor Experience (Royal Botanic Gardens)
  • Approaching an Accessible Patron Experience (Spektrix) 

4:15 – 5:00 pm: Panel Discussion

  • 45 Audience Engagement Ideas in 45 Minutes: Covid-19 Edition

5:15 – 6:30 pm: Virtual Happy Hour & Bingo


Thursday, October 15 

12:00 – 1:00 pm: Welcome and Keynote – Seema Rao, Deputy Director & Chief Experience Officer, Akron Art Museum in Ohio

1:15 – 2:00 pm: Session 1

  • Setting the Example from the Top Down: Employee Engagement for Part Time Teams (Longwood Gardens)
  • Beyond the Field: Putting Transferable Skills to Work (Panel)

2:15 – 3:00 pm: Session 2 

  • Want to Make Meaningful Connections with Visitors? Start Training Staff for Empathy (President Lincoln’s Cottage)
  • From Anecdote to Action: Turning Online Reviews into Actionable Data Using Sentiment Analysis (Lowell Observatory)

3:15 – 4:15 pm: Panel Discussion

  • Museum Reopenings (and reclosings): COVID19

4:15 – 4:30 pm Closing Remarks