Wednesday, October 14 (all times are EST)
12:00 – 1:00 pm: Welcome and Keynote
1:15 – 2:00 pm: Session 1
- Strength in Differences: The Well-Rounded Team (Albright-Knox Art Gallery)
- Coronavirus as The Unexpected Driver of Digital Innovation in the Museum and Cultural Sector (Cuseum)
2:15 – 3:00 pm – Session 2
- Becoming Learner Centered (MoCA Cleveland)
- ChildSafe – A Visitor Experience Approach to Hope & Healing (Overland Partners)
- Ask an Ambassador (VEX Ambassadors)
3:15 – 4:00 pm
- So What? – Using Themes to Improve All Aspects of Visitor Experience (Royal Botanic Gardens)
- Approaching an Accessible Patron Experience (Spektrix)
4:15 – 5:00 pm: Panel Discussion
- 45 Audience Engagement Ideas in 45 Minutes: Covid-19 Edition
5:15 – 6:30 pm: Virtual Happy Hour & Bingo
Thursday, October 15
12:00 – 1:00 pm: Welcome and Keynote – Seema Rao, Deputy Director & Chief Experience Officer, Akron Art Museum in Ohio
1:15 – 2:00 pm: Session 1
- Setting the Example from the Top Down: Employee Engagement for Part Time Teams (Longwood Gardens)
- Beyond the Field: Putting Transferable Skills to Work (Panel)
2:15 – 3:00 pm: Session 2
- Want to Make Meaningful Connections with Visitors? Start Training Staff for Empathy (President Lincoln’s Cottage)
- From Anecdote to Action: Turning Online Reviews into Actionable Data Using Sentiment Analysis (Lowell Observatory)
3:15 – 4:15 pm: Panel Discussion
- Museum Reopenings (and reclosings): COVID19
4:15 – 4:30 pm Closing Remarks
