Keynote Speaker

Peter Shankman

Founder and CEO of the Geek Factory

Peter is a customer experience consultant and marketing pundit for several national and international news channels including CNN and MSNBC.  He has been called by the New York Times, “a public relations all-star who knows everything about new media and then some.”  Peter is a well-known author and his latest book is Zombie Loyalists: Using Great Service to Create Rabid Fans.  At the 2015 Visitor Experience Conference, he presented on customer loyalty in the age of social media.

Check out Peter on LinkedIn.

Signature Session Speaker

Alisa Martin

Vice Director, Brand Management and Visitor Services, Brooklyn Museum of Art

With corporate and arts marketing experience and a consulting background in research design, organizational development, and service quality delivery, Alisa leads branding initiatives that enable Brooklyn Museum staff to deliver relevant, welcoming and informative experiences to Brooklyn Museum audiences.

Check out Alisa on LinkedIn.

Presentations/Sessions Available to Download

Branding the Visitor Experience

Carts of Curiosity

Making Peace with Your Selfie